County of Maui Department of Water Supply Strategic Plan, Phases 1 and 2

Developing a Clear Road Map for Efficient Water Delivery

Maui’s Department of Water Supply (DWS) set out to create its first strategic plan—a road map for operating efficiently, engaging the community, and integrating sustainable water management practices and policies. Given the importance of the project, DWS selected Harris & Associates to assist with the plan development in two phases.

For phase one, Harris led a visioning workshop that encouraged DWS to review potential future state conditions and unknowns around energy policy, climate change, sea level rise, new technologies, and economic growth and development. DWS chose one of the scenarios to form the basis of its strategic plan, which they will evaluate all future investments against.  

Phase two efforts included identifying strategic initiatives, key performance indicators, benchmarking analyses, and financial analyses that will position DWS to measure progress and meet the strategic plan goals.

Core Elements

Before developing plans for the future, organizations first need to know where they stand today. Harris established this baseline for DWS with a holistic review of their water utility operations along with an enlightening Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis.

Beyond the Blueprints

To set DWS up for success, Harris helped DWS identify key initiatives to prepare DWS for future changes. These initiatives included:

  • Digital infrastructure
  • Workforce sustainability
  • Supervisory Control and Data Acquisition (SCADA) upgrades
  • Water resource management

Meet the Team

Ann Hajnosz, PE

Ann Hajnosz, PE

Vice President / Resource Management & Consulting Operations

Lindsey Messner

Lindsey Messner

Technical Editor / Environmental Planning + Compliance


County of Maui, Department of Water Supply


Wailuku, HI




Water Consulting